Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

LOCAL DELIVERY

Free local delivery is available for orders over $20 within 25 miles from shop. For orders under $20, we charge $5 for local delivery.

Deliveries can be arranged. If you need your items brought to you, simply email me and we’ll work out the details together. We will contact you via text message/email with the phone number/email you provided at checkout to notify you on the day of our arrival. 

 

IN-SHOP PICKUP

You can skip the shipping fees with free local pickup at 390 Shannon Ridge Dr., Floresville, TX 78114. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

While I’m often away during the day, my husband tends the roost. Pickup hours are 9am–7pm, Monday through Friday. For Saturday or Sunday visits, simply message me first—if I’m free, I’m more than happy to assist.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact me at redravenapothecary@gmail.com with your name and order number, and I will look into it for you.

SHIPPING TO P.O. BOXES

We are unable to shop to PO boxes at this time.